Internet Explorer Ruling is Old News Anyway September 27, 2012
Posted by Mark Hillary in Current Affairs, Internet.Tags: antitrust, chrome, eu, firefox, google, IE, internet, internet explorer, microsoft
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The European Union antitrust head has announced that Microsoft is to be charged with failing to follow a ruling from 2009 related to their failure to offer a selection of web browsers.
This ruling is centred on the ability of Microsoft to bundle their Internet Explorer system with Windows, the web browser that for many years was the dominant choice for browsing the web.
But this ruling feels like old news, even though it was just announced this week.
Internet Explorer is no longer the dominant product for web browsing.
The crown now belongs to Google with their Chrome system and Firefox from the Mozilla Foundation is close on the heels of Internet Explorer. In fact if you now add together Chrome and Firefox, they are used for almost half of all Internet web browsing. Internet Explorer retains just over 23%, but this figure is dropping.
The EU may be throwing their legal muscle at Microsoft, but the market has moved on anyway. Internet Explorer became a bloated, slow product that was full of bugs and subject to endless virus attacks. Google offered a light, very fast product with Chrome and users switched in droves.
Now the browser has become more than just a browser anyway, with Chrome offering a gateway to all the services offered by Google, further locking in users and preventing them from seeking out an alternative.
Microsoft can only wish they spent more time focused on improving the product and letting users decide on the best tool for web browsing. Now they are suffering the irony of being fined by an antitrust body as their product is losing market share to the competition.
Photo by Varawat Prasarnkiat licensed under Creative Commons
Blurred Vision on YouTube July 20, 2012
Posted by Mark Hillary in Current Affairs, Government.Tags: activist, anonymity, anonymous, arab spring, blur, editing, face blurring, google, identity, movie, terrorist, video, youtube
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The Google-owned video site YouTube has just announced a new feature that allows users to upload their content with faces blurred. The feature allows those who require anonymity to upload videos, but can also be used by anyone – for example a parent might want to blur the face of his children on a video that might receive a lot of views by strangers.
The technology is automated, so the system can detect faces and blur them then the users can preview the video frame-by-frame before publishing it – with the certainty that every individual frame is blurred.
This is an interesting development in the light of recent political upheavals across the world. YouTube was credited as being a major force for change in events such as the Arab Spring and video from the ground uploaded by activists was essential in demonstrating to the world that official government statements were not always to be believed.
Because the original video must be uploaded and then processed it may be interesting to see if there is ever any legal challenge and request for the original video to be released – perhaps where the blurred face conceals a criminal. YouTube are facilitating anonymity, but will people trust that there really is no original copy of their movie online?
Photo by Kaptain Kobald licensed under Creative Commons
New domains for a new Internet June 14, 2012
Posted by Mark Hillary in Current Affairs, Internet.Tags: .com, .org, amazon, auction, domain, google, government, icann, internet, land rover, microsoft, us
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Internet Corporation for Assigned Names and Numbers (Icann) is the organisation that organises the Internet – assigning the domain names we all know, such as .com and .org.
They just announced plans to create many new domains and asked organisations to submit requests for new suggested domains. Big tech firms like Google, Amazon, and Microsoft have all asked for new domain names, but what is interesting to see is that even non-tech firms like Land Rover have made requests for domains such as .landrover.
There is a concern that this process has commercialised the control of the Internet itself. Of course, brands and big commercial companies like Amazon and Google dominate the Internet as we know it, but it is also a resource that can be freely used just for the exchange of information.
With brands spending over £100,000 just to apply for the right to create a new domain it means that only those with deep pockets can guide the direction of the Internet and is that really the way we should be taking it?
The US government still takes a keen interest in the overall governance of the Internet and all the key organisations like Icaan are still based in the US, but perhaps it is time for a supranational body to be created – so the future of the Internet is not just auctioned to the highest bidder.
Photo by JW Sherman licensed under Creative Commons
Cloud: What about regulated environments? April 29, 2011
Posted by Mark Hillary in IT Services, Outsourcing, Software.Tags: apps, cloud, crm, email, enterprise, ERP, facebook, gmail, google, guardian, linkedin, Outsourcing, SLA
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The cloud changes everything. That’s the consensus view. Whether it’s remote infrastructure management, software as a service, or utility computing or all of these strategies combined in some way, the cloud is changing the IT services market.
But forget the hype you read in a lot of the business and tech press. Most of us are already using cloud-based services with photo-sharing, video-sharing, document-sharing services, or even tools like Google Apps and Gmail. Facebook and LinkedIn are both tools that exist in the cloud and most executives probably use them each and every day.
The question is really how do we move from acceptance of consumer tools to a place where these applications can be used in a bulletproof and robust corporate environment?
It’s a tall order. IT leaders have a different focus to personal end users, particularly when it comes to availability and security. These are particularly important factors when the IT service is purchased from a supplier and will translate into key performance indicators applied to a service level agreement. The small print of the publicly available services does include information about service levels, but it will usually just excuse the provider from any responsibility to give you a reliable service.
If Google Mail was never available when you wanted to use it then it would be abandoned and never used, but it’s reliable enough for most of us most of the time – even with some occasional well-documented failures. Google does offer a paid version of their mail product, with SLAs, so it works better for corporate users who want that guarantee.
But can real companies make this work? It’s more than two years now since Guardian News and Media Group in the UK switched 2,500 users over to Google Apps and with it being such an easy financial decision, more will follow – so it can be done and stepping away from email on individual PCs is no longer seen as such an unusual move.
The cloud is coming and it will change more traditional bread and butter IT services such as ERP and CRM for the supplier market. But how does all of this work in a regulated market such as the public sector, banking, or for a utility. What are your thoughts ahead of the Thomas Eggar Technology and Enterprise Forum on Thursday May 12?
Outsourcing without losing jobs March 29, 2011
Posted by Mark Hillary in Government, IT Services, Outsourcing.Tags: amazon, council, customer, google, Outsourcing, public sector, services, UK, unemployment
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I had the opportunity to spend some time recently with the Chief Executive of a county council. We were talking about the looming spending cuts and what he might be able to achieve through the rationalisation of infrastructure, such as contact centres.
He explained to me that he had eleven premises with call centres handling enquiries from the public. Eleven!
I asked him why he doesn’t just rationalise them all into a single customer service centre. It would mean less property to manage, and without all that real estate overhead he could reduce headcount too.
He explained to me that in his part of the UK, the public sector employs around half of all employed adults. He not only has a mandate to try keeping costs down, but as one of the biggest employers in the region, he has to think of the social consequences of suddenly automating processes and casting hundreds into unemployment.
This is a very peculiar problem that most business leaders fortunately don’t have to face, but even the council leader could be exploring his data centre requirements without an immense impact on jobs.
Every process and system used today requires storage. Those banks of servers used to be lined up in the basement of every office until it became more efficient to use communications lines to large data centres, where the servers could be maintained more efficiently.
Storage is a homogenous kind of product. Apart from differing security considerations, there is not much else that is required other than the ability to store data safely, and to have backup and business continuity plans in place, just in case things go wrong.
Ultimately storage will go to the cloud. The players offering us space to store our company data will be Amazon and Google, but in the meantime there are many organisations – such as the county council – where individual departments still manage their own servers and storage.
Ensuring the enterprise uses a shared storage strategy through a rationalised data centre is one step towards reducing cost and running a smoother operation, but it also gets people ready for the future, a future where storage is on tap.
What’s in your (data) wallet? November 12, 2010
Posted by Mark Hillary in Outsourcing, Software.Tags: address, book, email, facebook, gmail, google, smartphone
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So Google is fighting with Facebook over the right to access the address books of each other. The issue is that Facebook allows the user to find new friends by scouring through your Google address book and determining whether those email address are active on the social networking site.
But Facebook doesn’t allow Google the reciprocal rights to go scouring through the friends of a Facebook user and to scoop up their contact details for the Google address book. This anomaly has existed for some time with Google grumbling about it, but now their frustration has boiled over to the point that they have stopped allowing Facebook automatic access to Google address books. It’s still possible to do it all manually by exporting contacts to a file and then importing them, but it’s fiddly and has multiple steps, especially compared to the automatic check.
So who owns your address book anyway? Isn’t that list of contacts actually your own property? How can these giant corporations be fighting over my address list – as someone who uses services from both companies, like half a billion others. Well, if you still use a Filofax or Rolodex then you do own your contacts, but that doesn’t help very much when you want to send an email or make a call, unless you are sitting at your desk right next to that stack of thousands of Rolodex cards.
Both companies can clearly see a converged future. Mobile phones are synchronising automatically with online address books now, so the player who ends up with the dominant address book system will be in a powerful position, controlling email, social network, and mobile contact databases for hundreds of millions of people and watching how users use those contacts.
I’m interested in the point at which that information, self-created by me, ceased to be my own property. Do I have a say in how my address book is used or squabbled over any longer?
I’ve seen that face before somewhere… May 25, 2010
Posted by Mark Hillary in IT Services.Tags: advertising, face, facial, goggles, google, ID, identification, minority report, picasa, privacy, recognition, tag, tom cruise
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It’s a technology that is already available today. Users of the popular Google Picasa photo-sharing site that ‘tag’ a friend in a photograph will find that the site scans their photo collection and suggests other photos where the same friend has appeared – asking if they also want to tag that photo.
Commercially there should be immense opportunities for facial recognition to improve security, but the companies that are exploring these technologies also need to be aware of what people will tolerate and what is seen as beneficial. For example, most people would feel more secure at airports if passports used facial recognition technology.
Privacy regulations and public mistrust are going to prevent something like that happening any time soon, but with freely available social networks now using facial recognition technology, are we already on the slippery slope to a place where anonymity is impossible?