When is technology really yours? June 17, 2011
Posted by Mark Hillary in Government, IT Services, Software.Tags: 1984, amazon, apple, artist, copyright, guardian, intellectual property, IP, ipad, iphone, kindle, orwell, pirate, theatre, theft
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Can you remember the furore caused by Amazon two years ago when their system automatically deleted copies of books by George Orwell on remote Kindle devices? That’s right, books that were already bought and paid for and loaded onto a reading device were remotely deleted because of a rights issue with the publisher. How ironic to find Orwell’s 1984 subject to such a scandal.
Yet the news today that Apple has been developing technology to control when and where you can use the video function in an iPhone seems even more controlling.
The idea is that it is illegal to video most events such as live music concerts because of the potential copyright infringement. So Apple will offer artists and theatre owners the ability to send an infrared signal to all iPhones in the vicinity of the live show, switching off the video function.
Apple has stated that they have filed patents related to this technology and the idea is possible, but it may be many years before we see it as a commercial product.
So that’s all right then.
This raises many more questions than answers though. Many artists want their music to be recorded and shared online, even if their publishing or record company does not and the recording a live music experience does not automatically imply that it will be shared and broadcast.
But perhaps when we start getting to the point where theatres are going to start controlling how and when you can use the phone in your pocket, it’s time to start asking if the copyright laws creating the need for this corporate behaviour are in fact flawed and of another time?
Cloud: What about regulated environments? April 29, 2011
Posted by Mark Hillary in IT Services, Outsourcing, Software.Tags: apps, cloud, crm, email, enterprise, ERP, facebook, gmail, google, guardian, linkedin, Outsourcing, SLA
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The cloud changes everything. That’s the consensus view. Whether it’s remote infrastructure management, software as a service, or utility computing or all of these strategies combined in some way, the cloud is changing the IT services market.
But forget the hype you read in a lot of the business and tech press. Most of us are already using cloud-based services with photo-sharing, video-sharing, document-sharing services, or even tools like Google Apps and Gmail. Facebook and LinkedIn are both tools that exist in the cloud and most executives probably use them each and every day.
The question is really how do we move from acceptance of consumer tools to a place where these applications can be used in a bulletproof and robust corporate environment?
It’s a tall order. IT leaders have a different focus to personal end users, particularly when it comes to availability and security. These are particularly important factors when the IT service is purchased from a supplier and will translate into key performance indicators applied to a service level agreement. The small print of the publicly available services does include information about service levels, but it will usually just excuse the provider from any responsibility to give you a reliable service.
If Google Mail was never available when you wanted to use it then it would be abandoned and never used, but it’s reliable enough for most of us most of the time – even with some occasional well-documented failures. Google does offer a paid version of their mail product, with SLAs, so it works better for corporate users who want that guarantee.
But can real companies make this work? It’s more than two years now since Guardian News and Media Group in the UK switched 2,500 users over to Google Apps and with it being such an easy financial decision, more will follow – so it can be done and stepping away from email on individual PCs is no longer seen as such an unusual move.
The cloud is coming and it will change more traditional bread and butter IT services such as ERP and CRM for the supplier market. But how does all of this work in a regulated market such as the public sector, banking, or for a utility. What are your thoughts ahead of the Thomas Eggar Technology and Enterprise Forum on Thursday May 12?
Bill shock to end? March 16, 2010
Posted by Mark Hillary in IT Services.Tags: 3g, bbc, eastenders, eu, guardian, iplayer, mobile, nottingham university, Outsourcing, roaming, vodafone
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